Communication in Health and Social Care

Communication in health and social care refers to the exchange of information and instructions between health and social care workers and between care workers and patients or family members. This impacts the health and social care provided to patients, making it extremely important.

Overview

On completion of this course, the learner should be able to understand communication, knowledge and expertise to incorporate every aspect of interaction and experience. Care workers need to have the ability to empathise when needed and talk about potentially complicated procedures and issues calmly.

Duration

01 hours

Learning Aims & Outcome

Upon completion of this course, you will have a good understanding of:

• What is Communication
• Reasons Why People Communicate
• Effective Communication
• Observe Individual Reaction
• Working Relationships
• How to Establish Communication Needs
• Promoting Effective Communication
• Body Language
• Tone of Voice
• Space and Positioning
• Gestures
• Attitude
• Greetings
• Other Factors to Consider
• Things to Avoid in Communication
• Being impatient or in a rush
• Making assumptions
• Talking over the person or ‘about’ them in their presence
• Communication Methods
• Observing Reactions
• Barriers to Effective Communication
• Understanding Communication
• Managing Challenging Situations
• Aggression
• Distress
• Sensitive Situations
• Role of the Independent Advocate
• Day to Day Communication
• General Data Protection Regulations
• The Seven Main Principles of the GDPR
• Integrity and Confidentiality
• Individual Rights
• Communication Aids & Technologies
• Signs and Symbols

Value of Course

Developed by Professionals

This course is CPD Certified

Assessment

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.