Duty of Care for Healthcare Workers

The duty of care and how it contributes to safe practice, including dealing with comments and complaints and difficult situations and dilemmas.

Overview

This course is suitable for all health and social care workers that work in settings such as care homes, hospital wards, day centres, or supporting an individual in their own home. The aims of this course are to introduce you to:

• The duty of care and how it contributes to safe practice
• Dilemmas that may arise about an individual’s rights and duty of care
• How to deal with comments and complaints
• How to deal with incidents, errors and near misses
• How to deal with confrontation and difficult situations

Duration

1 – 2 hours

Learning Aims & Outcome

Upon completion of this course, you will have a good understanding of:

• Duty of Care
• How the Duty of Care Affects Your Work Role
• Dilemmas In Care
• Informing your Line Manager
• Comments and Complaints
• Complaints Procedures
• Handling Complaints
• Incident Reporting
• Legislation
• Regulations
• RIDDOR
• COSHH
• Recording and Reporting
• Risk Factors
• Dealing with Confrontation & Difficult Situations
• Strategies to Help Solve Problems

Value of Course

Developed by Professionals

This course is CPD Certified

Assessment

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.